Privacy policy
Last updated: May 23, 2026
PetWorld Hub (“PetWorld Hub,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us when you visit our website, place an order, contact us, subscribe to our emails, or use our services.
This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
1. Who we are
PetWorld Hub operates the website:
Business address:
Antelias - Main Street, Near Saint Elias Church, Antelias - El Maten, Lebanon
Email:
Phone:
+961 71 528 256
2. Information we collect
We may collect personal information that you provide directly to us, including:
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Name
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Email address
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Phone number
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Shipping and billing address
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Order details
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Payment status
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Messages or inquiries you send to us
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Information submitted through service request forms
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Email marketing preferences
We may also automatically collect technical and usage information when you use our website, including:
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IP address
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Browser type
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Device information
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Cookie identifiers
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Pages viewed
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Products viewed
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Items added to cart
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Checkout activity
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Purchase activity
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Website interactions
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Marketing and referral source information
If you contact us through WhatsApp, Shopify Inbox, website forms, email, or other contact methods, we may collect the information you choose to share so we can respond to your request.
3. How we use your information
We use your information to:
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Process and manage orders
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Deliver products
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Contact you about your order or inquiry
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Respond to service requests
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Provide customer support
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Improve our website and shopping experience
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Analyze website performance
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Understand customer behavior
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Send marketing emails if you subscribe
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Show relevant advertising and retargeting ads
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Prevent fraud, abuse, or unauthorized activity
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Comply with legal, tax, accounting, and platform requirements
4. Email marketing
If you subscribe to our email list, we may send you pet care tips, product updates, new arrivals, selected offers, and PetWorld Hub announcements.
You can unsubscribe at any time by clicking the unsubscribe link in any marketing email we send.
We use Klaviyo for email marketing, signup forms, subscriber management, and customer profile activity related to email marketing.
5. Cookies and tracking technologies
Our website may use cookies, pixels, tags, and similar technologies to operate the store, improve performance, measure analytics, and support advertising.
These technologies may help us understand:
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Which pages visitors view
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Which products visitors interact with
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Whether visitors add products to cart
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Whether visitors start checkout or place an order
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Which marketing channels bring visitors to the website
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How advertising campaigns perform
We may use tools such as:
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Shopify analytics and customer events
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Google Analytics 4
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Google Ads
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Google Merchant Center
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Meta Pixel and Meta Conversions API
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Klaviyo onsite tracking
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Shopify Inbox
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Shopify Forms
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WhatsApp contact tools
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Google Tag Manager, if implemented in the future for custom event tracking
You can manage cookies through your browser settings and, where available, through our website cookie banner or privacy preferences tools.
6. Advertising and retargeting
We may use advertising platforms such as Meta and Google to measure campaign performance and show relevant ads to people who visited our website or interacted with our products.
This may include retargeting audiences based on actions such as:
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Visiting the website
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Viewing a product
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Adding a product to cart
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Starting checkout
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Completing a purchase
These advertising platforms may process information according to their own privacy policies and settings.
7. Service forms and inquiries
If you submit a PetWorld Hub service form, such as for dog training, grooming, boarding, or another pet service, we use the information you provide to contact you about your request.
Service form submissions are used for responding to your inquiry. They are separate from marketing email subscriptions unless you clearly choose to subscribe to marketing communications.
Service inquiries may be sent to:
8. Orders and payments
Orders are processed through Shopify and related checkout, payment, delivery, and order management tools.
We do not store full payment card details on our own systems. Payment information is handled by the applicable payment processor or checkout provider.
For cash-on-delivery or similar payment methods, we may process order, contact, delivery, and payment status information to complete and manage the order.
9. Sharing information with service providers
We may share information with trusted third-party service providers that help us operate our website and business, including:
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Shopify
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Klaviyo
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Meta
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Google
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Delivery and shipping providers
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Review and customer support tools
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Payment and checkout providers
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Analytics and advertising platforms
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Website apps and integrations used to operate the store
We share information only as needed for these providers to perform their services, support our store operations, measure performance, or comply with legal and platform requirements.
10. Data retention
We keep personal information only as long as needed for the purposes described in this policy, including order management, customer support, legal obligations, accounting, fraud prevention, analytics, and marketing preferences.
If you unsubscribe from marketing emails, we may still keep limited information to respect your unsubscribe preference and maintain order or legal records.
11. Your choices and rights
Depending on applicable law, you may have rights to:
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Request access to personal information we hold about you
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Request correction of inaccurate information
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Request deletion of certain information
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Withdraw marketing consent
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Object to certain types of processing
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Manage cookie or tracking preferences where available
To make a privacy request, contact us at:
We may need to verify your identity before processing certain requests.
12. Children’s privacy
Our website is intended for general pet product and pet service customers. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can review and take appropriate action.
13. Security
We take reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure.
However, no website, platform, or online transmission method is completely secure. You are responsible for using secure devices, browsers, passwords, and communication methods when interacting with our website.
14. International service providers
Some of the tools and platforms we use may process or store information outside Lebanon, depending on the provider’s systems and infrastructure.
By using our website, placing an order, submitting a form, or subscribing to our emails, you understand that your information may be processed by third-party platforms used to operate our store and marketing systems.
15. Links to other policies
This Privacy Policy should be read together with our other store policies, including:
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Terms of Service
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Refund and Return Policy
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Shipping Policy, if published separately
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Contact Information
Our Refund and Return Policy explains our approach to returns, exchanges, damaged items, defective items, incorrect items, and store-credit refunds.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, tools, services, legal requirements, or business operations.
The updated version will be posted on this page with a new “Last updated” date.
17. Contact us
For privacy questions or requests, contact us at:
PetWorld Hub
Antelias - Main Street, Near Saint Elias Church
Antelias - El Maten, Lebanon
Email: hello@petworldhublb.com
Phone: +961 71 528 256